Returns & Exchanges
At FRÉ, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day window for returns and exchanges on all items. If a product doesn't meet your skin's unique needs, our hassle-free process ensures you can find the perfect match or receive a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original packaging.
Ship the Package
Drop off your package at any authorized carrier location, ensuring all items are securely packed to prevent damage during transit.
Receive Your Refund
After our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing